FAQ

Everything you need to know about Deroria — our brand, our products, shipping, returns and more.

What is Deroria?

Deroria is a premium beauty brand inspired by Scandinavian design. We create thoughtfully designed products that help reveal your natural radiance through science-backed formulations, elegant design, and everyday beauty rituals.

Where are Deroria products designed?

All Deroria products are designed in Sweden. Our products are developed according to our own design philosophy and quality standards before being manufactured by carefully selected production partners.

Where are your products manufactured?

We work with carefully selected manufacturing partners around the world who meet our quality, safety, and production standards. Every product is manufactured according to strict specifications developed by Deroria.

Do you test your products?

Yes. Every product is developed with quality, safety, and customer experience in mind. We continuously work with trusted manufacturing partners and quality control processes to ensure consistent product performance.

What makes Deroria different?

We combine Scandinavian design, thoughtful formulations, and premium quality to create products that are both beautiful and effective. Our goal is to make everyday beauty rituals simple, enjoyable, and confidence-boosting.

What is The Radiance Guarantee?

We stand behind every product we create. If you complete your treatment according to the instructions and don't experience a visible improvement, simply contact our customer support. We'll review your case and, if eligible, refund your purchase.

Do you ship internationally?

Yes. We proudly ship to customers around the world. Shipping options, delivery times, and costs are displayed during checkout based on your location.

How long does shipping take?

Delivery times vary depending on your country and shipping method. Estimated delivery times are shown during checkout and in your shipping confirmation email.

How can I track my order?

As soon as your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Can I return my order?

Yes. Please visit our Shipping & Returns page for complete information regarding eligibility, return conditions, and refund procedures.

Can I change or cancel my order?

If your order has not yet been processed, we'll do our best to help. Please contact our customer support as soon as possible after placing your order.

How do I contact customer support?

You can reach our support team through our Contact page or by emailing us directly. We normally respond within one business day.

Do you use peroxide?

Many of our whitening products use modern peroxide-free whitening technologies such as PAP+ to provide effective whitening while being gentle on teeth and enamel. Please refer to each product page for specific formulation details.

Are your products suitable for sensitive teeth?

Many of our products are developed with sensitive teeth in mind. Individual sensitivity varies, so we always recommend following the product instructions carefully.

Will Deroria expand into other beauty categories?

Yes. Deroria begins with premium oral care, but our long-term vision includes skincare, beauty supplements, and other thoughtfully designed beauty essentials that help reveal your natural radiance.